How Do I Delete My Vaktim Account and Data?

In short

• In the app: Settings → “Delete my account permanently”.
• Without the app: write to destek@vaktim.app from your account’s email address.
• Keep your account and delete only your worship records on the server: turn off Progress Sync, then “Delete my data on the server”.

Delete your account in the app

1. Open Settings and tap “Delete my account permanently”.
2. Tap “Send code”. A 6-digit code arrives by email; if it does not, check your spam folder.
3. Enter the code and give the final confirmation.
4. Your account is permanently deleted after 14 days. Until then you can cancel from the banner on the home screen.

If you cannot access the app

You can ask for your account and data to be deleted without reinstalling the app.

1. Write to destek@vaktim.app from the email address registered to your account.
2. Use the subject line “Account deletion request”.
3. We complete your request within 30 days at the latest and reply to the same address.

So that no one else can ask on your behalf, we only act on requests sent from your account’s registered email address (Turkish Communiqué on the Procedures and Principles of Application to the Data Controller, Art. 5/1).

Keep your account, delete only your worship records

If Progress Sync is on, your rewarded worship records are stored in your account. You can delete only these without deleting your account.

1. Turn off Progress Sync in Settings.
2. Once it is off, “Delete my data on the server” appears in Settings; tap it and confirm.
3. The worship and reward records saved by the sync are deleted from the server right away. Your account stays.

What is deleted and what is kept?

Deleted

• Your email address, name and Google/Apple sign-in link
• Your profile and settings
• Your Progress Sync records; your stars, blessings (bereket) and badges; items such as prayer beads, stickers and compasses
• Your Rafi Hoca usage counter and the feedback you gave
• Your mosque ratings, comments and reports
• Your notification tokens and notification preferences

Kept

• Proof of the consents you gave and of the deletion. These records do not contain your name or email address in readable form; only an irreversible summary (hash) of your email address is kept.
• Store subscription records. In these records your account ID is replaced with a summary.
• Why and for how long these records are kept is explained in the Disclosure Notice.

Deleting your account does not delete the data on your phone (for example your dhikr counter or notes). They are deleted when you remove the app.

If you use the app as a guest

• As a guest, your worship records do not go to the cloud. The server only has an anonymous guest record, without a name or email address.
• Settings → “Delete my data” permanently deletes your records both on your phone and on the server.

If you have a subscription

Deleting your account does not cancel an App Store or Google Play subscription. To stop it from renewing, cancel it in the store’s subscription settings.

Related content

• Disclosure Notice (KVKK)
• Privacy Policy
• Privacy and Security
• Password Reset and Sign-In Issues