How Do I Delete My Account and Cloud Data?
When you delete your registered account, a 14-day undo period begins; you can change your mind during this time, after which the deletion becomes permanent. Before completing the steps, be sure to consider any active subscription and the possibility of recovering your data.
Solution in 30 Seconds
- Open the account settings in the app.
- Start the account deletion step; the 14-day undo period begins.
- If you change your mind, you can open the app within this period and undo the deletion via the banner on the home screen.
Step by Step
- Open the Profile / Settings section.
- Start the account deletion process and complete the final confirmation screen.
- Once deletion is confirmed, the 14-day undo period begins; during this time an info banner appears on the home screen.
- If you want to cancel, open the app within 14 days and undo the deletion via the banner.
- At the end of the 14 days, the account and associated data are permanently deleted.
How Is Cloud Data Handled?
- Cloud sync is off by default; data exists in the cloud only if you enabled it with explicit consent from Settings.
- Turning off sync stops new transfers but does not automatically delete cloud data that was previously synced; for a permanent cloud cleanup you need to send a separate request to the support team.
- Your prayer tracking, Quran, supplication (dua) and dhikr data are considered special-category (religious) personal data and are transferred to the cloud only if you enabled sync with explicit consent. In your deletion request you can specify which type of data you want removed.
- If you use the app in guest mode (without signing in), your data is kept only on your device; uninstalling the app or clearing device data is enough, and there is no cloud data to be deleted.
Why Does It Matter?
- Signing out alone does not delete data unless the cloud data is cleared.
- Account deletion can be undone within 14 days; at the end of this period it becomes permanent.
- Legal retention obligations may keep some records for a limited time.
Still Not Fixed?
In your data deletion request, share your account email, the date of the action and, if possible, a screen recording.