Solve your problem quickly.
The support center is designed to help you resolve the most common issues in 1 minute. Try the quick fixes first, and write to us directly if you still need help.
Solve It Now
The 6 most viewed issues
Email verification link doesn't work
Fix the verification issue by checking the token, link expiry, and the steps for returning to the app.
Quick FixInvite code appears invalid
Verify the code format, link structure, and the in-app entry sequence.
Worship SettingsPrayer time appears wrong
Check the location, calculation method, and time zone settings step by step.
Quick FixNotification / adhan not arriving
Adjust the notification permissions on iOS and Android along with battery optimization settings.
PremiumPremium is active but not unlocking
Steps for restoring your purchase and verifying the correct store account.
AccountI want to delete my account and data
The in-app deletion flow, cloud data cleanup, and the confirmation process.
3 Main Support Areas
Information architecture built for Vaktim
Quick Start & Fixes
Quickly complete initial setup, location, notifications, and the basic usage flows.
2Worship and App Settings
Optimize the settings related to prayer times, qibla, Quran, and dhikr progress.
3Account, Premium and Security
Manage sign-in, subscription, data deletion, and security-focused actions in one place.
All Categories
Detailed navigation
Quick Start
Initial setup and basic steps.
Privacy and Data: Your First Decisions
Analytics and sync off by default; a 14-day undo on account deletion.
Quick Fixes
Direct solutions for the most common issues.
Worship and Settings
Prayer time, qibla, Quran, and dhikr settings.
Account and Premium
Subscription, sign-in, device, and account management.
Privacy and Security
Data protection, account security, and sharing policies.
Legal Documents
KVKK, privacy policy, terms of use, and disclaimer.
Note: Vaktim content is provided for informational purposes. It does not constitute a binding fatwa on religious rulings. You can use the links below for the legal texts.