Solve your problem quickly.
The support center is designed to help you solve the most common problems in 1 minute. Try the quick solutions first, write to us directly if necessary.
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Top 6 most viewed issues
Email verification link is not working
It fixes the verification problem by checking the token, link duration and return to application steps.
Quick SolutionInvitation code appears invalid
Verify code format, link structure and in-app login order.
Worship SettingsPrayer time seems wrong
Check your location, calculation method and time zone settings step by step.
Quick SolutionNotification / adhan is not coming
Adjust iOS and Android notification permissions and battery optimization settings.
PremiumPremium is active but does not open
Steps to restore the purchase and verify the correct store account.
AccountI want to delete my account and data
In-app deletion flow, cloud data cleansing and approval process.
3 Main Support Areas
Information architecture specific to Vaktim
Quick Start & Solutions
Quickly complete initial setup, location, notification and basic usage flows.
2Worship and Application Settings
Optimize settings regarding prayer time, qibla, Quran and dhikr progress.
3Account, Premium and Security
Manage login, subscription, data deletion and security-oriented transactions in one place.
All Categories
Detailed navigation
Quick Start
Initial installation and basic steps.
Quick Solutions
Direct solution for the most common problems.
Worship and Settings
Time, qibla, Quran and dhikr settings.
Account and Premium
Subscription, login, device and account management.
Privacy and Security
Data protection, account security and sharing policies.
Legal Documents
KVKK, privacy policy, terms of use and disclaimer.
Notes: Vakım contents are for informational purposes only. It does not constitute a binding fatwa regarding religious provisions. You can use the links below for legal texts.