Quran / Dhikr Progress Won't Sync
Cloud synchronization is off by default and only works when you enable it with your explicit consent. If you have never turned on sync, progress not being synced across devices is expected behavior, not a malfunction.
Fix It in 30 Seconds
- Cloud synchronization is OFF by default; if you want cross-device syncing, enable cloud sync from Settings with your explicit consent.
- Check that you are signed in with the same account on both devices.
- Refresh your internet connection and reopen the app.
Step by Step
- Verify from Settings that cloud sync is on; if it is off, enable it with your explicit consent. If sync is off, the absence of cross-device syncing is normal.
- If you are using guest mode (without signing in), progress is kept only on that device and is not synced. To sync across devices, you need to sign in with an account and turn on cloud sync.
- Make sure you are signed in with the same account on both devices.
- Go to the progress screen and refresh the data manually.
- If necessary, sign out and sign back in.
Your prayer, Quran, supplication, and dhikr data are considered special category (religious) personal data; for this reason cloud sync is kept opt-in and is enabled only with your explicit consent.
What Happens If You Turn Off Sync?
When you turn off synchronization, new data is not transferred to the cloud. Previously synced cloud data is not automatically deleted; if you want it deleted, you need to create a support request. For details, see the Deleting Account and Cloud Data (including the 14-day undo window) page.
Why Does It Happen?
- Cloud sync never having been turned on (off by default; in this case not syncing is normal).
- Use in guest mode (not synced to the cloud because there is no account).
- Using a different account.
- A dropped connection or a temporary server error.
Still Not Fixed?
Share which data appears missing on which device and the time of the last action.