Password Reset and Login Problems
If you can't log in, first verify your account email, then complete the secure password reset flow. Wait for a short while to avoid account locking for repeated errors.
Solution in 30 Seconds
- Verify that you are logged in with the correct email address.
- Request a new connection with “Forgot My Password”.
- Log in again after saving the new password.
Step by step
- Check your email address carefully on the login screen.
- Open the password reset link from the last email sent.
- Set a strong password and complete the process.
- Close and reopen the application and log in with the new password.
Why Does It Happen?
- Use of old or incorrect email.
- Expired reset link.
- Temporary lock due to consecutive incorrect attempts.
If It's Still Not Fixed
Share the error message, account email, and login attempt time.