Password Reset and Sign-In Issues
If you can't sign in, first verify your account email, then complete the secure password reset flow. On repeated errors, wait a short while to prevent an account lockout.
Solution in 30 Seconds
- Verify that you are signing in with the correct email address.
- Request a new link with "Forgot Password".
- After saving the new password, sign in again.
Step by Step
- Carefully check your email address on the sign-in screen.
- Open the password reset link from the most recently sent email.
- Set a strong password and complete the process.
- Close and reopen the app and sign in with the new password.
Why Does It Happen?
- Using an old or incorrect email.
- An expired reset link.
- A temporary lock due to consecutive failed attempts.
Until you resolve the sign-in issue, you can keep using the app in guest mode (without signing in); core features, including Settings, remain accessible.
Still Not Fixed?
Share the error message, your account email and the time of the sign-in attempt.