Premium Is Active But Features Won't Unlock
If you see a locked feature even though your subscription is active, you need to complete the account matching and purchase restore steps.
Solution in 30 Seconds
- Verify that you are signed in with the store account you used to buy the subscription.
- Run the "Restore Purchase" step from within the app.
- Close and reopen the app and check the premium badge again.
Step by Step
- Check your App Store / Google Play account.
- Make sure your Vaktim account and your store account belong to the same user.
- Start the restore process from the premium screen.
- After the process, refresh your session and try the feature again.
Why Does It Happen?
- You may have signed in with a different store account.
- Account matching may have been delayed after payment confirmation.
- An internet interruption may have cut off the restore midway.
Subscriptions are verified based on the store purchase; after a restore, it may take a short while for the subscription status to sync. Make sure you are signed in with the same store (App Store / Google Play) account.
Still Not Fixed?
Add the purchase receipt, your account email and your device model to your request.